Question 1

What does the warranty cover?

Accepted Answer

Our cover protects against mechanical and electrical breakdowns of your essential household appliances. This includes parts, labour, and call-out fees from our UK-based engineer network.

Question 2

Is there a contract?

Accepted Answer

Yes. Plans run for an initial 12-month term and automatically renew for another 12 months unless cancelled. You can cancel at the end of a term by giving 30 days' notice, provided you have not used the cover (call-out, repair or replacement) during that term. If you have made a claim during the term, your plan continues until the end of the current 12-month period and can be cancelled at renewal.

Question 3

How do I make a claim?

Accepted Answer

Call our UK support team on 01733 855028 or email admin@guardnestuk.co.uk. We'll arrange an engineer visit, usually within 48 hours.

Question 4

Are there any exclusions?

Accepted Answer

Pre-existing faults, accidental damage, cosmetic-only damage, commercial use, and appliances older than 8 years are not covered. Full details are listed in your policy documents.

Question 5

Do you cover appliances I already own?

Accepted Answer

Yes — as long as they are in working order at the start of cover and under 8 years old.

Question 6

How quickly will I be covered?

Accepted Answer

Cover starts the day you sign up, with a short 14-day initial waiting period for new claims.